Position Available - ITC Data & Systems Officer

ITC SUPPORT - ITC DATA & SYSTEMS OFFICER

0.4 FTE
Perth Head Office

Earbus Foundation of WA
Not for Profit

JOB DESCRIPTION

ABOUT EARBUS

Earbus Foundation of Western Australia is a multi-award winning children’s charity established in 2013 to reduce the incidence and impact of Otitis media or middle ear disease on Aboriginal and other atrisk children.

Earbus currently works at over 100 locations across the Pilbara, Goldfields, Peel, Perth Metro, Southeast and Southwest regions of Western Australia.

Our Mission

To reduce the incidence of middle ear disease in Indigenous and at-risk children in Western Australia below the World Health Organization benchmark of 4%

Our Vision

That current and future generations of Indigenous children can succeed at school unhindered by the debilitating effects of Otitis media and its impacts upon their ability to learn and achieve to their full potential

Our Core Values

Be Open and Honest, Be Loyal and Supportive, Be Brilliant

THE POSITION

This position of ITC Data and Systems Officer works in collaboration with the Finance & HR Manager in ensuring that the hardware and software needed to support Earbus Foundation’s programs and services functions optimally at all times. The ITC Data and Systems Officer also liaises with our contracted external IT Support Service Provider to ensure continuity and availability of services during business hours for office-based and remote clinical teams.

REPORTING RELATIONSHIP

Finance & HR Manager

THE ROLE

Duties include:

  1. On site backup

    a) All Best Practice software

    b) All laptops

    c) Off-site data management

  2. Asset Management

    a) Mobile phones

    b) Office phones (Cisco SIP phones)

    c) Laptops

    d) Desktops

    e) Printers and scanners

    f) Miscellaneous IT infrastructure

  3. Database management

    a) Undertaking weekly updates to Database

    b) Undertake weekly PowerBI maintenance

  4. Some limited hardware and software administration together with the external service provider to troubleshoot and diagnose problems

  5. Identify opportunities for continuous improvement to our ITC and Data systems

  6. Update and manage policies and procedures relating to ITC at Earbus Foundation

OTHER DUTIES

  • Staff induction and IT onboarding

  • Create and update instructional documentation for staff

  • Security risk mitigation and ongoing improvement

LIVING EARBUS VALUES MEANS

  • Being open and honest in communication and intent

  • Being loyal and supportive to Earbus, colleagues and communities

  • Being brilliant in your role

QUALIFICATIONS AND REQUIREMENTS

Essential:

  • Sound practical knowledge in computer literacy Microsoft Word and Excel Database

  • Ubiquiti Unifi and EdgeMax network hardware (LAN, WAN, WIFI, VPN network configuration)

  • QNAP hardware

  • Office 365 (Office, Teams, Teams Rooms, Exchange online)

  • Microsoft Endpoint Manager/Intune (Android and iOS MDM, Conditional Access policies)

  • Azure Active Directory and Active Directory Domain Services (on-premises)

  • Windows Server 2016 (Active Directory, DC, Group Policy management, WSUS, DNS, DHCP, IIS,

  • Hyper-V, SCCM)

  • Cisco SIP phones

  • TeamViewer

  • HP and Lenovo computer hardware

  • Backup and disaster recovery

  • G-suite

Desirable:

  • Prior experience

  • PowerBI

  • SharePoint online

  • SQL database management

  • Best Practice Premier Clinical Software

  • Medicare PRODA systems, Medicare site security certificates, Medicare clinician provider numbers and Site ID’s

Your attributes will include:

  • A genuine interest in helping others

  • Well organised

  • Self-directing

  • A systematic problem solver

QUALIFICATIONS

  • A tertiary degree (or current study) in a relevant IT or computer science related-field OR

  • Industry certifications (Microsoft)

OTHER REQUIREMENTS

  • Current Working with Children’s check

  • Current, valid Police Clearance

  • COVID-19 vaccinated (including Booster) as per current Health Department mandates

RESPONSIBLITIES

Responsibilities are to be carried out in accordance with Earbus Foundation of Western Australia’s core values, policies and procedures, and under the agreed salary contract.

EXPRESSIONS OF INTEREST

admin@earbus.org.au

Guest User